Mr. Cooper, formerly known as Nationstar, the nation’s third-largest mortgage servicer, has announced a cybersecurity breach that occurred on October 31, leaving millions of customers unable to process payments or mortgage transactions. While the company has not officially confirmed whether this was a ransom attack, they have taken swift measures to safeguard customer data, including temporarily disabling access to their online payment portal.
Mr. Cooper, headquartered in Dallas, Texas, serves approximately 4.3 million customers across the country. The company is actively investigating the breach to determine if any customer data has been compromised. In the event that customers’ information has been affected, they will be promptly notified and provided with identity protection services.
During this security lockdown period, Mr. Cooper has assured its customers that they will not face fees, penalties, or negative credit reporting associated with late payments. To keep their customers informed, the company has established a FAQ webpage to address any potential repercussions resulting from the incident.
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