Superior Air-Ground Ambulance Service Reports Data Breach Impacting Patient Information

Superior Air-Ground Ambulance Service, Inc. (“Superior”) has disclosed a significant data breach affecting sensitive information of its consumers. On May 10, 2024, Superior filed a notice with the U.S. Department of Health and Human Services Office for Civil Rights, detailing that an unauthorized actor accessed and copied files from its IT network. This breach exposed personal details including names, addresses, dates of birth, Social Security numbers, driver’s license or state identification numbers, financial account information, payment card information, medical information, and health insurance details.

The breach was initially detected in May 2023 when Superior noticed unusual activity within its systems. Swift action was taken to secure the network, and an investigation was launched to determine the extent of the intrusion. By June 23, 2023, the investigation confirmed that the unauthorized access occurred between May 15 and May 23, 2023, during which time the actor copied sensitive files.

Following this discovery, Superior undertook a thorough review of the compromised data to identify the affected individuals. On May 10, 2024, notifications were sent to all impacted parties, informing them of the breach and providing details on the compromised information. The company urges recipients of these notifications to understand the risks and take necessary precautions to protect themselves from potential fraud or identity theft. Consulting with a data breach lawyer can provide guidance on protective measures and legal options available to affected individuals.

The cause of the breach remains under investigation, with more details expected to be released. Superior has assured that it is taking additional steps to strengthen its cybersecurity measures to prevent future incidents.

Superior Air-Ground Ambulance Service, founded in 1959, is a leading emergency medical service provider based in Elmhurst, Illinois. It operates several affiliated companies, including Superior Air Med, Metro Paramedic Services, and Paramedic Billing Services. The company employs over 3,000 individuals and generates approximately $440 million in annual revenue.

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