Toronto Public Library (TPL) announced an extensive timeframe for service restoration following a cybersecurity attack on October 28. The library anticipates a gradual return of amenities, prioritizing the website and public computing services, aiming for a comprehensive and secure re-establishment by January.
The attack resulted in the potential compromise of sensitive employee information, including personal details like names, social insurance numbers, dates of birth, and addresses. Mayor Olivia Chow echoed TPL’s commitment to fortify system security during this restoration phase.
Despite ongoing disruptions, some services persist, including regular operational hours, Wi-Fi access, borrowing, renewal of materials, select online amenities, and most in-branch programs. However, services such as the website tpl.ca, public computers, printing facilities, and certain digital collections remain unavailable. Additionally, the management of holds, library card renewals, and self-service hours at specific branches are affected.
To assist patrons during this period, TPL offers support via email at answerline@tpl.ca or through phone contact at 416-397-5981.
